The critical importance of a lasting change process

September 9, 2016

We often define change that we’d like to see, even implement change in a positive way. But how many times do things waver or even completely disintegrate so that 2 years, 2 months, even 2 weeks later, the initial enthusiasm and adherence of the new way has evaporated and things are back the way there were before.

In this video, taken from the Foundations of Success Workshop, I share one of LMI’s foundational concepts – the critical importance of securing lasting change through spaced repetition.

 

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Trust me, I’m a good kid!

April 3, 2014

Yesterday evening we’re sat round the dinner table, all five of us, having a chat about the day as we often do. Eden, who is 10, has just had a couple of friends knock at the front door: “Can Eden play out?”

We’ve said yes to this a couple of times, and sometimes we’ve said no.It’s a tricky challenge for any parent. How much freedom do you give and have much do you exercise control and parental authority?

We got into a conversation about how Eden might get more freedom and have mum and dad say yes to her more often, and also extend the boundaries of her freedom so she can travel further and stay out longer.

She’s a smart kid and she got it quickly.

“If I keep to the rules when I am allowed out (get back at the agreed time…call if plans change etc), then you’ll trust me more and therefore I’ll get more freedom.”

Spot on!

It’s exactly the same in life, work and business for all of us. If we deliver on what we promise, or what is asked of us, we build trust.That gains us more credibility and ultimately responsibility. If we want to expand the scope of what we do, build trust. There’s no point saying the equivalent of “I’m a good kid, trust me!” – we have to earn it.

This is true in relationships with our customers, the teams we lead and manage, our own managers and leaders…as well as our friends and family.

A few years ago I was hosting a leadership seminar and the speaker, who was extremely experienced as a senior leader in a major corporation said something I’ve never forgotten:

“The most important thing to being an effective leader is simply to always do what you say you’re going to do.”

Challenging words. Extremely important words.


Train through the pain

October 20, 2011

I write this as a dad to three kids aged 7, 6 and 4. They constantly amaze me with their desire to do new things, and their capacity to learn new skills really quickly. There is, however, always a temptation when one of them comes and wants to join in some activity or other that I’m doing. They want to understand what’s happening and to play a meaningful part in it whereas I’m usually thinking that I want to get it done as quick as possible and move onto the next thing.

What I’m beginning to realise though is that there are more and more things that, if I’m prepared to take a bit of extra time and show one of my kids how to do it, and then be patient with them as they learn it and practice it, they will then very happily carry on doing so I don’t have to – result! Cutting the grass may be a thing of the past for me by next summer the way its going!

The same can be true in work – its always easy to think it’ll be quicker to just do it yourself BUT if you take a bit of extra time, maybe there’s a load of things that you could delegate to others and with a bit of initial pain in terms of things taking a little longer to train and coach them up to speed, you’ll find a stack of your time freed up for other things….and maybe end up with more motivated, empowered team members to boot!