End in sight

February 21, 2018

On the radio this morning we heard the news that another cold snap is incoming for next week and we let out a collective weary groan.

pexels-photo-309384.jpegMy daughter especially is really looking forward to warmer weather and the thought of yet more freezing temperatures after the months of Winter we’ve already had, lowered her mood.

The thing that struck me though as we talked over our bowls of Cornflakes, own-brand Rice Crispies and Gluten-Free Granola was that this was likely to be the last dip before things are well and truly on the up weather-wise.

The mornings are getting lighter, so are the evenings, and we’ve had some warmer days already giving a glimpse of what’s to come. In this context, it was much easier to raise the spirits of the family because they had tangible evidence of things going the way they wanted.

The long, warm days spent in shorts and t-shirts, eating ice-cream after school and water-fights with friends in the street may be some way off yet, but it feels like we’re getting there and that makes enduring the present reality much easier.

The same is true in our work, in our DIY projects, anything really. We function better when we have some tangible indications of progress towards our goals. To do this, we need clear goals of course AND we need to have established definite ways to measure progress towards them. We need regular ‘small victories’ and to get our heads up long enough to notice that the nights are getting lighter and it wasn’t quite so bitter on the platform this morning!

How about taking some time today to pause and notice what tangible progress you’ve made already this year? Share that with your team if you can. Emit a collective sigh of satisfaction….and get back to it… hopefully with a renewed sense of resolve because the end is a little more in sight that you realised.

P.S. I’ve just realised this is one reason I often have the SatNav on even when I know where I’m going – I like to see the progress as the miles are covered and the destination draws closer. Counting down the miles is strangely satisfying!

 


Catch both rabbits!

February 5, 2018

If you chase two rabbits, both will escape.

So says the ancient proverb… and there’s lot of wisdom in this. If you try to go in two directions at the same time, you’ll end up reaching neither.

Wouldn’t it be lovely then to only chase one rabbit? It would be heavenly to focus on just one thing but for most of us that seems like an unrealistic dream because we have so many different things running concurrently and we mustn’t drop the ball on any of them.

So what practical wisdom can we take from the age-old ‘Two Rabbits’ conundrum? Here’s just one thing that you may find helpful.

Manage transition between projects.

Think back to school. Maths lessons followed English followed History. Each lesson (at least the good ones) had a well-structured start and finish so you left in good shape to do whatever homework may be required and arrive back for the next lesson ready to continue. You were (again, in the good lessons!) able to give full focus to that one lesson for that one hour before moving on to the next.

Many challenges arise as we hop between projects and tasks holding many different things in our minds, not able to fully focus on any of them. Let’s take meetings as an example. People arrive at the meeting unprepared because they were doing something else, often unrelated, right up to the last moment they left to join the meeting, Then they leave the meeting and go straight to the next thing without processing what just happened. Instead they should be reviewing what just took place, scheduling any actions required on their part and swiftly following up with any further communication needed. When this doesn’t happen, next meeting we find agreed actions haven’t been done, or are part-done, little thought has been given to the implications of what was discussed last time and much inefficiency ensues!

Whether it’s a meeting with others or simply your own management of the various rabbits / balls / plates (pick your favourite metaphor!), it can really help to work on slowing down and focusing on good transitions. Doing this well can seriously boost your productivity and also reduce stress as things feel less hectic and out-of-control.

Give it a try and have a great week!


9 Magic Questions

September 19, 2017

Here are nine magic questions – if you develop crystal clear answers to all of these in any given situation, be it something for yourself, helping motivate a member of your team, or in a sales context, it will make a massive difference:

1. What do you want?
2. Why do you want it?
3. Why is that important to you?
4. Why don’t you have it now?
5. When would you like to have it? Why then?
6. How will you feel when you have it?
7. What do you need to do to get it?
8. Are you willing to do what it takes to get it?
9. What’s the Plan of Action to get it?


DIY Deadline Day

August 31, 2017

It’s Transfer Deadline Day in the football world, with the transfer window bolted shut at 11pm tonight. Any business that clubs don’t get done by that cast-iron cut-off point doesn’t happen….at least until the window opens again on 1st January.

Many I know, and I humbly confess to being one of them, will be refreshing the deadline day news apps on phones quite a few times between now and 11pm.

Watch

Whether you’re a fellow ‘refresher’ or have no interest at all, you can’t escape the fact that the deadline creates activity and lots gets done. The transfer window has been open all summer but it’s today that many of the deals get completed. It’s do or die, now or never, time to go and make it happen!

There’s something incredible about the deadline that generates action. We humans can’t seem to resist it’s power. Whether it’s ‘last day of early bird booking rate’, tax return submission day, job application cut-off, the big tender due date or the last day at work before holidays, the time when time is running out is so often when we are at our most productive.

Somehow our lack of self-discipline, poor self-motivation and well-honed procrastination skills all get put aside as the shadow of the pending deadline looms large!

My aim here is not to look at why this is, but rather to think about how we can use this naturally occurring phenomenon to our huge advantage.

What happens when we don’t have a big, externally-dictated deadline looming?

Here are three ways to harness some of the power of the deadline every single day:

1) Set a deadline for when you are going to finish working today

Make your plans, write your lists, set about your daily work but with a definite end-time which is 100% inflexible. I guarantee you’ll work more efficiently knowing that you can’t just keep going ‘for as long as it takes’.

2) Set the clock on a piece of work

When you have a large project or specific task that needs your focussed attention and you don’t know how long it will take, it can be really hard to get going with any sense of urgency. This is especially true if it’s one of those long-term projects that will generally improve the world but lacks any definite ‘we need it by then’ dates. Here’s where it can be really helpful to set yourself set blocks of time to make as much progress as possible. Choose a realistic period, an hour often works, to get your head down and concentrate only on that task. Set a timer and keep it visible in front of you and keep going until it beeps. Then schedule your next block of time to pick it up again.

3) Create an arbitrary deadline and make it public

Sometimes we will be more motivated by the potential for public shame than just the satisfaction of our own achievement! Where this is the case, set a date for a project, a launch, an event…anything really…and tell people. ‘Going public’ might be telling your family, your team, the whole office, your clients, all your social media followers or even the Stock Exchange. But do it and see the difference it makes!

The unavoidable truth is that deadlines work like a dream and, as is the case for many ‘refreshers’ today, can even make things a little bit more exciting!

 


#fridayfive – Your Personal L&D

June 16, 2017

This week’s Friday Five looks at your personal learning & development.

I work a lot with L&D departments – committed teams focused on providing the very best growth opportunities for staff across their business. In many ways though, it’s a thankless, hopeless task.

The reason?

Individual attitudes to learning.

No matter how good the L&D programme and support structures, the single biggest factor in the success of any investment of this type will always be the attitude of those engaged in the process.

Positive, self-motivated people with great attitudes will learn and develop themselves regardless of what the organisation does or does not provide. Here are five things to consider in the context of your own personal growth:

1. Master growth list – write down everything you can think of where learning new skills or developing a character quality would be beneficial to you in your work (& life more generally). Keep this as a master list. Add to it whenever you can.

2. Create & maintain your own PDP – lots of organisations encourage a personal development plan. In my experience, it’s the exception rather than the rule if these are current, active and influencing someone’s behaviour. Regardless of the degree to which your company helps with this, take responsibility for your own development. Own your PDP! Take the most important two or three things from your master list and make those your current growth priorities. If this is done in collaboration with your manager or coach, so much the better.

3. Set a goal – turn those priority areas into goals. Very specifically, what are you going to do and how much of it and by when exactly? Make it visual. Put it somewhere you are continually reminded of it. Best way I know to do this is the LMI Goal Planning System (if you don’t have a great system for planning & tracking your goals, drop me a line and I’ll be glad to share it with you).

4. Take systemised action – I would say ‘take action’, but it’s such a common story that we learn something (we go on a course…read a book…do some online learning etc), go away and do something as a result, which is great, but then fail to build the infrastructure around that action so that it keeps on being done. For example, a manager learns about how to have an effective one-to-one with their team members, goes away and does nine brilliant one-to-ones in month 1….and it never happens again! Systemised action means booking those meetings into the calendar as recurring appointments for the next 12 months! Learnt something new on Excel? Set a reminder every day at 9.27am to review and practice that action for as long as it takes to never forget it!

5. Review & share – the very best way that any learning and development is cemented is when you review and share it with others. Simple stuff. Rarely done.

“How was that course / book / webinar?

“Great, thanks.”

“That’s good. See ya.”

Or…

“Could we grab a coffee and take 15 minutes to review what I learned on that course, what I’m planning to do differently as a result and how best I might be able to share that with the rest of the team?”

I hope that’s prompted some useful reflection about your own learning & development. Have a great end to the week and if you have any suggestions for topics in this #fridayfive series, I’d love to hear them.


Step back. It’s wonky!

May 4, 2017

Two weeks ago I had the privilege of spending a few days with many of my LMI colleagues from around the world at our annual convention in Florence. Our flight from London went into Pisa so, having never set foot in Italy before, it would have been rude not to stop and have a look around. As every good tourist does in that small-ish Italian town, we headed in what seemed like the direction of that world-famous wonky tower.

pisa

It’s more wonky that I thought!

You can’t see the tower from miles away so it came as quite a shock when we rounded a corner and there it was, leaning away, just like in the pictures. Having seen it’s picture dozens of times, I was still amazed, when confronted with it in real life, at just how much it leans. It’s impressive!
Something I then found very interesting. The closer I got to it, the less obvious it’s lean became. It’s basic physics I know, but these things make an impact when you experience them first hand. Close up, it could almost be straight. Start walking away and look back, it’s lean becomes stark once again.

Lots in our lives and our businesses can be like this. We get so involved, so consumed by the the day-to-day demands, so ‘close’ to all that’s going on, we don’t notice how wonky it is.

When I look at the pictures I’m reminded to step back and notice where things may have become a little wonky.

Am I working too many hours & have lost balance?

Have I stopped being so careful about prioritising my work?

Are my goals a little out of focus?

Has our passion for great customer service dropped off a little?

Whatever ‘stepping back’ means for you at the moment, it’s well worth doing. And when you notice something’s wonky, get help to fix it (unless it’s so extraordinary that you can get rich off people coming to see it)!


Print it, frame it, hang it.

March 27, 2017

I know that you’re not likely to be surprised in any way, shape or form if I start by saying that I believe having clear goals is important.

So I won’t. You already know that!

When it comes to gaining that extra 1% though, there’s a key element to the Goal Planning System that I notice being regularly missed out and it’s costing dearly when it comes to reaching your goals: VISUALISATION.

FrameOnce you’ve done all the planning phase of setting the goal – defining it, identfying the benefits to be gained or losses to be avoided, possible obstacles and solutions etc, the tough bit is often keeping the goal sufficiently at the forefront of your mind so that you keep on doing the stuff that is required if it’s ever going to be reached.

This is where visualisation comes in. What picture can you use, maybe you have to create, which you can then frame and hang somewhere that will keep the goal continually in mind?

If the goal is important enough, it’s worth the extra time and effort to follow this powerful step. Put the picture somewhere you (and anyone else who is working towards the goal) will see it all the time.

You can be as creative as you like when it comes to the what and how of picturing your goal. If it’s not something you do at the moment, I promise it’s really worth having a go with.

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If you’re not familiar or currently using an effective Goal Planning System, get in touch and I’d be happy to talk you through it. It’s a fantastic, watertight system for the whole goals process – from setting the goal to establishing the tracking that will see you through to its accomplishment.