The Friday Five – “I want my manager to…”

June 9, 2017

Five quick and easy things to digest on a Friday!

This week it’s five things I hear most often that people want from their manager.

  1. Consistency
  2. Communication
  3. Clarity
  4. Involvement
  5. Feedback

1.  Consistency – this includes handling problems and mistakes, treatment of different team members & general mood. We like to know that our leaders uphold consistent standards and to feel that we are treated fairly and with respect.

2. Communication – in a nutshell, nearly every conversation I have on this subject contains the sentiment, “I want my manager to communicate more.”

3. Clarity – I read a survey a while back that suggested one of the greatest causes of stress at work was unclear boundaries. We like to know what’s expected. We like to know what success looks like & to have something concrete to aim for. We like to know our roles & responsibilities, & those of our teammates. Strive for clarity wherever possible.

4. Involvement – On a recent day of staff interviews in preparation for designing a line-manager development programme for a company, the appreciation for managers who were present, visible, approachable and who understood what their team actually did day-to-day was huge. NB. This does not mean micro-management!

5. Feedback – for goodness sake, let us know how we’re doing! Are we on track? Are we doing great? What needs changing? Few things stir unrest like the negative annual appraisal that comes out of the blue. Make feedback regular and routine. Both positive and negative.

That’s your Friday Five for this week. Do you agree? Anything else that you’d have in your top five?


Step back. It’s wonky!

May 4, 2017

Two weeks ago I had the privilege of spending a few days with many of my LMI colleagues from around the world at our annual convention in Florence. Our flight from London went into Pisa so, having never set foot in Italy before, it would have been rude not to stop and have a look around. As every good tourist does in that small-ish Italian town, we headed in what seemed like the direction of that world-famous wonky tower.

pisa

It’s more wonky that I thought!

You can’t see the tower from miles away so it came as quite a shock when we rounded a corner and there it was, leaning away, just like in the pictures. Having seen it’s picture dozens of times, I was still amazed, when confronted with it in real life, at just how much it leans. It’s impressive!
Something I then found very interesting. The closer I got to it, the less obvious it’s lean became. It’s basic physics I know, but these things make an impact when you experience them first hand. Close up, it could almost be straight. Start walking away and look back, it’s lean becomes stark once again.

Lots in our lives and our businesses can be like this. We get so involved, so consumed by the the day-to-day demands, so ‘close’ to all that’s going on, we don’t notice how wonky it is.

When I look at the pictures I’m reminded to step back and notice where things may have become a little wonky.

Am I working too many hours & have lost balance?

Have I stopped being so careful about prioritising my work?

Are my goals a little out of focus?

Has our passion for great customer service dropped off a little?

Whatever ‘stepping back’ means for you at the moment, it’s well worth doing. And when you notice something’s wonky, get help to fix it (unless it’s so extraordinary that you can get rich off people coming to see it)!


Print it, frame it, hang it.

March 27, 2017

I know that you’re not likely to be surprised in any way, shape or form if I start by saying that I believe having clear goals is important.

So I won’t. You already know that!

When it comes to gaining that extra 1% though, there’s a key element to the Goal Planning System that I notice being regularly missed out and it’s costing dearly when it comes to reaching your goals: VISUALISATION.

FrameOnce you’ve done all the planning phase of setting the goal – defining it, identfying the benefits to be gained or losses to be avoided, possible obstacles and solutions etc, the tough bit is often keeping the goal sufficiently at the forefront of your mind so that you keep on doing the stuff that is required if it’s ever going to be reached.

This is where visualisation comes in. What picture can you use, maybe you have to create, which you can then frame and hang somewhere that will keep the goal continually in mind?

If the goal is important enough, it’s worth the extra time and effort to follow this powerful step. Put the picture somewhere you (and anyone else who is working towards the goal) will see it all the time.

You can be as creative as you like when it comes to the what and how of picturing your goal. If it’s not something you do at the moment, I promise it’s really worth having a go with.

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If you’re not familiar or currently using an effective Goal Planning System, get in touch and I’d be happy to talk you through it. It’s a fantastic, watertight system for the whole goals process – from setting the goal to establishing the tracking that will see you through to its accomplishment.


We Buy Any Hour

March 1, 2017

Have you seen the latest WeBuyAnyCar.com adverts? They are very interesting.

If not, here’s 30 seconds that will put you in the picture:

https://youtu.be/p10Oiwe7MdM?list=PLTci7XJwYZCkOuOqKbOdTaxPY61D5hCPM

There’s a whole series of these. In one, the lady on the sofa tells us that she happily sold her car with this company even though she could have got a better price selling privately, then adds:

“Yeah, they just let me say that in an ad for WeBuyAnyCar.com… cos they know quite a lot of us value our time more than a few extra quid.”

timecartoonlinkedinTime-pressure is consistently one of the greatest challenges most of the people are facing. In fact, it’s becoming a national epidemic and yet, despite the continual frustration of not having enough time to do everything we want to do, we can still invest significant amounts of our precious 168 hours each week doing things that really aren’t that important.

This is what WeBuyAnyCar.com have tapped into. What they are saying is, “Your time is the most valuable thing that you have. Spend it on important things, with important people, not in doing something you don’t like, you aren’t very good at and, at the end of the day, isn’t worth much anyway.”

One of the most helpful things I think you can do to help with this is to settle on a fixed figure, yes an actual amount – in pounds, of how much one hour of your time is worth.

How you come to this figure is not so important. You can divide your earnings by the hours you work. You can divide the amount you aspire to earn by the amount of hours you’d like to work. You may just come up with a number based on what someone would have to pay you to take you away from doing something very important and give them that time instead.

Let’s say you settle on £50/hour. Now write that figure down and carry it with you for a week. Put it in your wallet, your purse on in your pocket. Now consciously live with it and see how it affects what you do with your time, inside and outside of work.

Is an hour round the dinner table with my family or good friends worth it? Yes. How about an hour watching something rubbish on tele? Perhaps not.

This is what these adverts are tapping into. Is an extra 150 quid worth half of your weekend and all that hassle?

I’m not one who advocates living at high intensity all the time. The truth is that if we spend enough of our time concentrating on the most valuable activities in a focused and productive manner, the likelihood is we will have plenty left to relax and enjoy the things we value most.

If some more insight on this subject would be helpful, I ran a webinar called ‘Who Stole My Day?’ and it’s available here as an on-demand reply. It’s a better use of your time than watching adverts on YouTube!


Have you planned your victory party?

October 31, 2016

On the Foundations of Success workshop, I introduce four Success Foundations.

Number 1 is CLEAR DIRECTION or ‘having a crystal clear picture of what success looks like.’

This is a great starting point. Define goals clearly.

Are you aware though that you can significantly increase the compelling power of those goals to enthuse and energise people (including yourself) to give very best efforts, when you plan and communicate how you’ll celebrate when you get there?

My son’s Year 5 class knows if they’ve get a certain number of merit marks in a week, that means Friday afternoon Golden Hour!

Sports teams plan their open-top bus parades.

Marathon runners salivate over their planned post-race meal!

This can work with the big, hairy long-term goals and just as well with the small ones.

“When I finish writing this blog, I’ll reward myself by making a fresh pot of coffee.” [true story]

Try it this week. Define an aspect of success that’s achievable by the end of this week and be specific about how you’ll celebrate when it’s done.

Have a great week,
Nick

P.S. Interested in further leadership ideas & discussion?

I’m excited about my new Total Leader Facebook Group for developing ideas & discussion that will help leaders with the day-to-day joys & challenges of leading. It’s a closed, moderated group so won’t be full of spam and drivel and I’d like to invite you to be one of my specially invited founder members – join here.


A bit of know-how & the right tools

October 28, 2016

It’s been half-term for my kids which generally means it’s bit of a mixed week between work and other things…one of which has been getting my driveway done.

Before you get in any way impressed I should confess that my neighbour is a landscape gardener who’s been doing his own driveway…and I’ve just piggy-backed onto his project!

Without going into the whole shebang in great detail, a couple of things have stood out to me as the project neared completion.

I had a go at some aspects of the work on my own, with my own tools. It involved a couple of evenings well beyond the fall of darkness and some severely sore legs from all the crouching down.

Then I would watch the expert. He had the right tools and (more than) a bit of know-how and the difference in how quick and how well things got done was incredible. A circular saw instead of a hand-saw. A petrol whacker-plate. An open-backed Transit instead of my family-wagon with the seats down. I could go on.

The difference in progress (productivity) between me on my own – getting there but it’s a hard slog – and the expert with the right tools and plenty of experience was immense.

Leading people, teams and organisations can be much like this. You can get it done by instinct, common sense and what you’ve picked up from others along the way or get in the right tools, with some expert guidance and see much better results with less toil and in less time.

I share loads of these kinds of tools for free (one complimentary place for the first person from any organisation) at the Foundations of Success workshop. If you, like me with my driveway, know some help would make a huge difference, you’re very welcome to get along.


Are we still in search of leadership character?

September 28, 2016

This is the question that’s been stewing around in my head all day.

Time after time we seem to find ourselves back at the same point. People of undoubted skill, talent and charisma have risen to positions of leadership which they have subsequently been unable to maintain due to issues of character.

‘Being a character’ and ‘being a person of character’ are clearly not the same thing.

Another politician. Another football manager. Another Chief Executive. Those are just the ones we hear about. There are undoubtedly thousands more falls from grace that never make it to the news headlines, yet are equally sad and certainly devastating to friends, family and anyone who’s livelihood depends on the organisation marred by the latest leadership unravelling. Regret is such an unfriendly companion.

Easy to sit and judge. Easy to miss the lesson. Isn’t this a struggle we all face: I don’t always do what I want to do; I don’t always do what I know I should do.

“There but for the grace of God go I”, as the ancient saying goes.

How many times have I, have you, made errors of judgement and were never discovered. Or entered the murky world of half-truths. Bent the rules. Blurred the boundaries. Acted in ways which were not in keeping with our responsibilities. Not lived to our values. Let down those who look to us. (As a dad, I feel this often in respect of my kids. I’ve learned I’m not yet their perfect role model!)

“Nothing so conclusively proves a man’s ability to lead others, as what he does from day to day to lead himself.” Thomas J. Watson

Of all the areas of leadership development, nothing is so important as personal leadership. The greatest impact on our company, our team, our family, our life…will always be us. You. Me.

The more thought, care, effort and investment you give to becoming the leader – I’m talking character, not charisma – that your world needs you to be, the better for everyone, not least you.


If you are already using, or have used, personal leadership resources, great. Go back to those with renewed vigour. If not, and you’d value some assistance, Effective Personal Leadership is an indispensable part of LMI’s Total Leader Concept™. It’s a life-changing programme and I’d love to share it with you. Get in touch with me on 0800 116 4749.