9 Magic Questions

September 19, 2017

Here are nine magic questions – if you develop crystal clear answers to all of these in any given situation, be it something for yourself, helping motivate a member of your team, or in a sales context, it will make a massive difference:

1. What do you want?
2. Why do you want it?
3. Why is that important to you?
4. Why don’t you have it now?
5. When would you like to have it? Why then?
6. How will you feel when you have it?
7. What do you need to do to get it?
8. Are you willing to do what it takes to get it?
9. What’s the Plan of Action to get it?

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The critical importance of a lasting change process

September 9, 2016

We often define change that we’d like to see, even implement change in a positive way. But how many times do things waver or even completely disintegrate so that 2 years, 2 months, even 2 weeks later, the initial enthusiasm and adherence of the new way has evaporated and things are back the way there were before.

In this video, taken from the Foundations of Success Workshop, I share one of LMI’s foundational concepts – the critical importance of securing lasting change through spaced repetition.

 


I knew the rules but not how to win!

February 18, 2015

In our house board games are big! We love them!

The old classics – Monopoly, Cluedo, Scrabble. There are some fantastic new kids on the block, our current favourite being Sequence.

One of the kids’ birthdays recently yielded a new delight – a game called Scotland Yard. There is great excitement in the house when a new game is being unveiled and the learning of the rules followed by those first few run-throughs is an almost-sacred ritual!

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On this occasion I was not around when the cellophane was pierced and the game learnt. Neither was I present for the second and third outings. The rest of Team Howes had become fairly well versed in this new entertainment and I was at a significant disadvantage.

Finally I get to play and the kids explain the rules to me. This piece moves here. This card does that. You can’t lay this card when that happens. You must collect six of these before you can do this.

Ok, I think I understand the rules. But what’s the aim of the game? How do I win?

This was the bit that was not so well explained by the kids in their eagerness to get started…and beat me!

I find myself in the middle of the game, asking questions as we go and squinting at the tiny instructions without my glasses to try and make sense as we went along as to how the game eventually gets won.

Work can feel like that. Sometimes for the owners / leaders…often for staff. I know what I’m supposed to be getting on with, but how do we win? What does success look like? How does today, or this week really count?

We want (and for our own well-being, need) to succeed. Victories keep us fresh, energised and creative. Knowing the rules without having a clear and imminent sense of a goal to reach, a finish line to cross, it’s drudgery and no-wonder the productivity levels aren’t what they could be.

Whether it’s for yourself, or for those you lead, make it clear where the next finish lines to cross are, and make a deal of it when the tape is broken. Mine today was a short list of ‘Must do today’ tasks, the last of which was writing this blog. My prize – I’m off to make a fresh pot of very nice coffee!


#FreeMyFriday – Start with a list

February 13, 2015

It’s Friday, which, in my world immediately poses one question: is my Friday free?

For some time now I’ve been really focused on helping managers and leaders to seriously improve their productivity to the extent that they have a whole extra day each week, typically Friday though sometimes taken in a couple of half days or shorter regular slots, to concentrate entirely on the the important development work that will improve or move things forward in significant ways. The key to this is the implementation of proven techniques and finding innovative new ways to get the usual five days’ work done in four so our heads can emerge from the day-to-day and consider the bigger picture.

Don’t we all face the massive challenge of handling the myriad of stuff that comes our way every day, spinning those plates as best we can just to keep our heads above water?

Doesn’t that continually leave us with that irritating (sometimes downright depressing!) feeling that genuinely important work that would make a big difference if we could only get time to do it, lies untouched for yet another week?

This is what #FreeMyFriday is all about and it starts with making that list.

Start with writing a really clear and concise list of the things you would love to get round to doing – things like going after new customers, training your team members, taking your team out to lunch, designing some new product or service offering, reading more, perhaps even finishing early and taking the kids out after school…the list will be specific to your role and the demands of the business you’re in. But do – for goodness sake – go ahead and write it!

It’s just the beginning, but it’s a super-important beginning. Being clear about where you want to go has an incredible way of enabling you to find solutions to the challenges that prevent you from getting there.

Have a fantastic Friday…and maybe now even you could start writing the list of what you’d like to be doing this time next week?


Eight stops to Swiss Cottage

December 8, 2014

The scene was one I’m sure you’re familiar with. Hundreds of people swarming off the train having just arrived at a London Mainline station and rushing on to their familiar short hop on the tube, or outside to jump in a taxi, or perhaps preferring to walk across the City whilst taking in some snapshots of architectural genius…breathtaking creations that are so often missed in the hurly-burly of another ordinary, busy, so-much-to-get-done day in Metropolis.

For me this particular Tuesday it was a little bit different. I’m not incredibly familiar with Central London but I can find my way around OK on my usual routes. Today I was heading somewhere I’d never been before. As I came out onto the main station concourse, I flipped out my phone and opened the Tube Map app to sort out where I needed to be going.

No direct line. Damn. Need to engage brain.

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I stared at the tiny map for an age and was getting nowhere. Way too many options, massive indecision leading to temporary mental paralysis!

Plan B – head down the steps and find one of those large spaghetti maps just before you go through the barriers. That’s better. Make the map larger and it’s much easier to get perspective. Select my line – the first one at least. Choose a destination. Find the platform, board the train and then watch, eagle-eyed, as we pass each station on the way to where i get off.

Time to re-calibrate. Next line. Where am I now? Where do I get off?The big picture map is great but when it comes to making specific progress I need to simplify it right down to a one-line process where I can easily mark my progress.

I’m heading for Swiss Cottage. I’m at London Bridge. That’s eight stops away. In the middle of a million people and ten million thoughts, I need a really simple way of knowing where I am, where I’m going and how many stops to get there.

IMG_2079That’s why I love it when I get to the platform and see one of these maps (eyes right)! Us human beings function much better in the middle of a busy day with the second kind of map rather than the first. Sure we need the big picture and the strategic plan about how it all connects together. All of that should be put together away from the front line where our thinking is clearer and our focus undiluted. Stepping out into the hubbub of the day I need a simple, crystal-clear one page plan that plots my route from A to B and tells me exactly which line I’m on (I don’t want choices now) and how many stops to Swiss Cottage!

Translating all of this into the reality of our lives, our businesses, and all the stuff we have to get done, the obvious lesson is that we need both kind of maps. So many individual leaders and management teams I’ve worked with have struggled to create the proper ‘big map’ or, having done that well, have then failed to translate that on a daily and weekly basis into the single line map that plots the fastest and most effective path from where we are now to the next identified milestone.

One of the most valuable habits to develop in this respect is the ‘Ten Magic Minutes’ – ten minutes spent planning before setting off on the journey of any day to establish what must be done, in what order, in which time slots and exactly what ‘finished’ looks like, or in other words, translating the ‘big map’ into today’s single line. The same thing when you get there – ‘Ten Magic Minutes’ to review, note the escalator repairs at Green Park for the next six weeks and alter the route for next time!  Obvious really, but it’s amazing what comes into focus during an ordinary Tuesday on the London Underground!


What’s your Olympic Gold?

October 8, 2013
nick and chris

Meeting an absolute legend!

The weekend before last I attended the National Entrepreneurs Convention at the ICC in Birmingham and had one of those genuinely awe-inspiring “don’t-come-round-very-often” experiences.

Sir Chris Hoy, the most decorated British Olympian in history, was the guest speaker and I was transfixed! This guy has made me shout, jump, sweat, scream and even well up a little (I’m not too proud to confess!) on more than one occasion as I’ve watched the Olympics and cheered him on to victory as if it was actually me winning that gold!

Sir Chris shared the story of when he was 15 and his coach asked the club he was part of to go away and think about what the big goal was for each of them. Chris wasn’t even the best in that group of fellow young cyclists at the time, but he was the only one who came back and said he wanted to win Olympic Gold. The rest, as they say….

It challenged me, and I thought I’d share that same challenge with you, to identify the single most important goal in my life – the equivalent of my Olympic Gold. A goal that is so motivating, so important and stirs my passion like nothing else. A goal that generates for me absolute clarity about what I should be doing and what I shouldn’t be doing, enabling me to answer with sincere honesty the question, “Is my current behaviour congruent with my goal?”

A little time, a little thought, a little ink on some paper used answering this question has really helped me a lot. I hope it does you too.


Nick’s Nuggets (getting stuff done) episode 2

November 21, 2012

Book appointments with yourself for getting your most important pieces of work done today.