Step back. It’s wonky!

May 4, 2017

Two weeks ago I had the privilege of spending a few days with many of my LMI colleagues from around the world at our annual convention in Florence. Our flight from London went into Pisa so, having never set foot in Italy before, it would have been rude not to stop and have a look around. As every good tourist does in that small-ish Italian town, we headed in what seemed like the direction of that world-famous wonky tower.

pisa

It’s more wonky that I thought!

You can’t see the tower from miles away so it came as quite a shock when we rounded a corner and there it was, leaning away, just like in the pictures. Having seen it’s picture dozens of times, I was still amazed, when confronted with it in real life, at just how much it leans. It’s impressive!
Something I then found very interesting. The closer I got to it, the less obvious it’s lean became. It’s basic physics I know, but these things make an impact when you experience them first hand. Close up, it could almost be straight. Start walking away and look back, it’s lean becomes stark once again.

Lots in our lives and our businesses can be like this. We get so involved, so consumed by the the day-to-day demands, so ‘close’ to all that’s going on, we don’t notice how wonky it is.

When I look at the pictures I’m reminded to step back and notice where things may have become a little wonky.

Am I working too many hours & have lost balance?

Have I stopped being so careful about prioritising my work?

Are my goals a little out of focus?

Has our passion for great customer service dropped off a little?

Whatever ‘stepping back’ means for you at the moment, it’s well worth doing. And when you notice something’s wonky, get help to fix it (unless it’s so extraordinary that you can get rich off people coming to see it)!

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Eight stops to Swiss Cottage

December 8, 2014

The scene was one I’m sure you’re familiar with. Hundreds of people swarming off the train having just arrived at a London Mainline station and rushing on to their familiar short hop on the tube, or outside to jump in a taxi, or perhaps preferring to walk across the City whilst taking in some snapshots of architectural genius…breathtaking creations that are so often missed in the hurly-burly of another ordinary, busy, so-much-to-get-done day in Metropolis.

For me this particular Tuesday it was a little bit different. I’m not incredibly familiar with Central London but I can find my way around OK on my usual routes. Today I was heading somewhere I’d never been before. As I came out onto the main station concourse, I flipped out my phone and opened the Tube Map app to sort out where I needed to be going.

No direct line. Damn. Need to engage brain.

IMG_2080

I stared at the tiny map for an age and was getting nowhere. Way too many options, massive indecision leading to temporary mental paralysis!

Plan B – head down the steps and find one of those large spaghetti maps just before you go through the barriers. That’s better. Make the map larger and it’s much easier to get perspective. Select my line – the first one at least. Choose a destination. Find the platform, board the train and then watch, eagle-eyed, as we pass each station on the way to where i get off.

Time to re-calibrate. Next line. Where am I now? Where do I get off?The big picture map is great but when it comes to making specific progress I need to simplify it right down to a one-line process where I can easily mark my progress.

I’m heading for Swiss Cottage. I’m at London Bridge. That’s eight stops away. In the middle of a million people and ten million thoughts, I need a really simple way of knowing where I am, where I’m going and how many stops to get there.

IMG_2079That’s why I love it when I get to the platform and see one of these maps (eyes right)! Us human beings function much better in the middle of a busy day with the second kind of map rather than the first. Sure we need the big picture and the strategic plan about how it all connects together. All of that should be put together away from the front line where our thinking is clearer and our focus undiluted. Stepping out into the hubbub of the day I need a simple, crystal-clear one page plan that plots my route from A to B and tells me exactly which line I’m on (I don’t want choices now) and how many stops to Swiss Cottage!

Translating all of this into the reality of our lives, our businesses, and all the stuff we have to get done, the obvious lesson is that we need both kind of maps. So many individual leaders and management teams I’ve worked with have struggled to create the proper ‘big map’ or, having done that well, have then failed to translate that on a daily and weekly basis into the single line map that plots the fastest and most effective path from where we are now to the next identified milestone.

One of the most valuable habits to develop in this respect is the ‘Ten Magic Minutes’ – ten minutes spent planning before setting off on the journey of any day to establish what must be done, in what order, in which time slots and exactly what ‘finished’ looks like, or in other words, translating the ‘big map’ into today’s single line. The same thing when you get there – ‘Ten Magic Minutes’ to review, note the escalator repairs at Green Park for the next six weeks and alter the route for next time!  Obvious really, but it’s amazing what comes into focus during an ordinary Tuesday on the London Underground!


Clarify & Communicate Strategy

February 20, 2012

Later this week I am beginning the LMI ‘Effective Strategic Leadership’ programme with a company in Coventry so I’ve been brushing up on the course content and, in the process, the course content has been working its work on me!

Its a five lesson programme which is in essence very simple –

  1. The power of strategic leadership
  2. Strategic purpose: why we exist
  3. Strategic assessment: where we stand now
  4. Strategic development: where we want to go
  5. Strategic execution: making strategy happen

Take the middle three lessons and you have incredibly important questions that have been causing me, and perhaps you as you read this and think about your own situation, to consider carefully the very foundations of why I do what I do.

Whatever you are involved with, implementing a great strategic plan is crucial – but only one you’ve clarified why you exist, where you stand now and where do you want to go.

As you do this, you may well find, as I have these last couple of weeks, that the drive, the energy and the desire to get on and do more, to do better, grows stronger than ever as your core purpose is made more crystal clear than ever before!

Once this step is completed, you can effectively communicate it to others which is always a key to seeing levels of engagement, motivation and productivity soar.